Company Store now offers Laybuy. Shop Now. Pay Later

Returns

RETURNS + EXCHANGES

If you are not satisfied with the fit of an item, or the item is faulty, it can be exchanged or refunded provided the conditions below are observed. 
To obtain a full refund or exchange an item, Company Store must receive the returned item within 14 days of it being received by you.

How to return or exchange your purchase: 

 

Returned items must conform to our returns policy:

  • Contact must be made in advance of item being returned, please email Company Store at: shop@companyofstrangers.co.nz explaining what you are returning and why?

  • Company Store must receive items within 14 days from you receiving item and items must be - Unworn, unwashed, undamaged and in saleable condition with all original tags still attached. We recommend returning items in original packaging to ensure the necessary protection while in transit.

    We recommend all customers to check garments thoroughly before removing tags and wearing.

    Please note: For hygiene reasons that there are no returns or exchanges permitted for earrings. 

    If an item is returned any later than the 14 day time period no refund can be made.

    No returns or refunds on sale items.   

     

    EXCHANGES

    If you would like to exchange an item, you will need to return the original item and then place a new order. Please make sure you advise the store of this intention.

    The above policy does not extend to sale items.

    Please check our Refund Policy above if you think you are entitled to a refund.

     

    REFUNDS

    Once company store has received your item we will refund you by your original payment method. Payments may take up to 7 days to process.

    Please note - Return items must be sent at your own expense and track and trace postage must be used.

    Company Store insists upon being made aware of the track and trace reference number. 

    No refunds on Sale items. 

    Company Store accepts no liability for lost or post-damaged items. 
     
    Please choose carefully and if you have any questions email us at: shop@companyofstrangers.co.nz or call the Store on

    +64 3 474 0261.
     

    FAULTY ITEMS

    If an item is faulty because of manufacturing faults, we will try our hardest to repair or replace it. If in the case we have no more stock of a faulty item we will award a full refund.

    We will not replace items that have clearly been damaged because of wear and tear.

     

    CONTACT + POSTAL ADDRESS

    If you have any questions regarding products or returns you can contact us at: shop@companyofstrangers.co.nz 

    RETURN ITEMS CAN BE SET TO THE ADDRESS BELOW

    Company Store
    320 George Street
    Dunedin, 9016 
    New Zealand 
    +64 (3) 471 8969

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